ECA is a powerful framework designed to enhance customer action. By delivering the right support, ECA motivates customers to directly shape their experiences. This leads to increased customer engagement, as well as valuable insights that can inform business decisions. Ultimately, ECA is about building a mutually beneficial relationship where custo

Serel's robust framework hinges on a fundamental idea known as ECA. This acronym stands for Event-Condition-Action, representing the core mechanism that drives Serel's dynamic operation. ECA constitutes a clear structure for processing events within the system. Firstly, an event is activated, signifying a specific occurrence or change. Subsequentl